Términos del servicio

TERMS OF SERVICE

Pawlen

OVERVIEW

Welcome to Pawlen.

The terms “we,” “us,” and “our” refer to Pawlen. Pawlen operates this online store and website, including all related information, content, features, tools, products, and services made available to you through our website (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully. They contain important information regarding purchases, returns, warranties, liability, intellectual property, and your use of our website.

By visiting, accessing, interacting with, or purchasing through our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our Services.

SECTION 1 — ELIGIBILITY AND ACCOUNT INFORMATION

By using our Services, you represent that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian where required.

When placing an order, you may be required to provide information including:

Name
Email address
Billing information
Shipping information
Payment information
Contact details

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You may not sell, transfer, assign, or improperly share your account with another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately.

However, product colors, texture, finish, dimensions, or appearance may vary slightly due to:

Device or screen settings
Lighting conditions
Photography
Manufacturing tolerances
Natural material variations
Minor production differences

Our Magnetic Chart for Tracking Pet Meals contains wood-based components, movable sliders, and magnetic accessories. Small cosmetic variations in wood grain, finish, printing, or alignment may occur.

Such minor variations are not considered defects unless they materially affect the product's intended use.

We reserve the right to:

Modify product descriptions
Update product specifications
Limit quantities
Discontinue products
Restrict sales to specific regions where reasonably necessary

Any such changes will not affect orders already accepted unless required for legal, safety, or fulfillment reasons.

SECTION 3 — ORDERS

Submitting an order constitutes an offer to purchase products from Pawlen.

Your order is considered accepted once:

Payment has been successfully processed, and
We confirm the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including cases involving:

Suspected fraud
Incorrect pricing
Payment failure
Stock errors
Shipping restrictions
Obvious technical errors

If we cancel an order after payment has been collected, we will issue the appropriate refund.

Please review your order carefully before submitting it.

Once an order enters processing or fulfillment, cancellation may no longer be possible.

Returns are governed by our Return & Refund Policy.

SECTION 4 — PRICES, DISCOUNTS AND BILLING

Prices displayed on our website may change without notice.

The price applicable to your purchase will be the price shown when your order is placed, subject to correction of obvious pricing errors where permitted by law.

Unless expressly stated otherwise, product prices may not include:

Shipping charges
Customs duties
Import taxes
Local taxes
Other destination-specific charges

Any applicable charges will be displayed during checkout where available.

Promotions, discounts, bundles, or special offers may have separate conditions.

You agree to provide accurate and complete payment information and represent that you are authorized to use the selected payment method.

SECTION 5 — SHIPPING AND DELIVERY

Delivery dates and shipping timeframes displayed on our website are estimates unless expressly stated as guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays
Customs processing
Weather
Transportation disruptions
Seasonal shipping volume
Local delivery conditions
Address issues

We will make reasonable efforts to process and ship orders within the timeframes represented on our website.

If a significant shipping delay occurs, we will handle the order in accordance with applicable law and our Shipping Policy.

For U.S. orders, federal rules generally require online sellers to have a reasonable basis for advertised shipping times and to provide appropriate delay or refund options when those timelines cannot be met.

Risk of loss and legal ownership will transfer in accordance with applicable law and the terms of the relevant delivery service.

Nothing in this section limits mandatory rights relating to lost, undelivered, or delayed goods.

SECTION 6 — RETURNS AND REFUNDS

All returns, refunds, replacements, damaged items, and related post-sale matters are governed by our Return & Refund Policy.

Our voluntary return policy does not limit rights granted to consumers under applicable law.

For example, consumers purchasing remotely within the European Union generally have a 14-day withdrawal right and statutory protections relating to defective goods.

SECTION 7 — INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through Pawlen's Services, including:

Brand names
Logos
Text
Images
Graphics
Product photography
Videos
Website design
Product descriptions
Original marketing materials

is owned by, licensed to, or lawfully used by Pawlen and is protected by applicable intellectual property laws.

You may use our website for personal and non-commercial purposes only.

You may not, without prior written permission:

Reproduce substantial portions of our website
Copy our original branding or designs
Republish our original product photography
Distribute or commercially exploit our content
Modify and resell our original materials
Use Pawlen branding in a manner that implies affiliation or endorsement

Third-party trademarks remain the property of their respective owners.

SECTION 8 — OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to tools, apps, payment systems, tracking services, or other services provided by third parties.

We do not control every third-party service and cannot guarantee its uninterrupted availability.

Your use of third-party services may also be governed by the third party's own terms and privacy policies.

Where permitted by law, Pawlen is not responsible for losses arising solely from the independent operation of third-party services outside our reasonable control.

SECTION 9 — THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties.

We do not control third-party websites and are not responsible for their:

Content
Availability
Security
Products
Services
Privacy practices

Accessing third-party websites is at your discretion.

Please review their terms and policies before providing information or completing transactions.

SECTION 10 — SHOPIFY

Pawlen uses Shopify to operate portions of its ecommerce Services.

Purchases made through our store are transactions between you and Pawlen, not between you and Shopify.

Shopify provides ecommerce technology and related services but is not the seller of Pawlen products.

Your use of certain Shopify-powered features may also be subject to Shopify's own terms and privacy policies. Shopify publishes its merchant terms and related legal documentation through its official legal pages.

SECTION 11 — PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is powered by Shopify and may use other service providers, some information may be processed by third parties for purposes such as:

Payment processing
Order fulfillment
Website hosting
Analytics
Fraud prevention
Customer support

Please review our Privacy Policy for additional details.

SECTION 12 — REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit:

Reviews
Photos
Videos
Suggestions
Testimonials
Comments
Product feedback

you represent that you have the right to submit that content.

Unless prohibited by law, you grant Pawlen a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish submitted content for purposes including:

Operating our store
Marketing Pawlen
Improving products
Customer communications

You remain responsible for the accuracy and legality of your submissions.

You may not submit content that:

Infringes intellectual property rights
Violates privacy rights
Contains malware
Is fraudulent
Is unlawful
Is defamatory or abusive

We may remove inappropriate content where reasonably necessary.

SECTION 13 — ERRORS AND INACCURACIES

Occasionally, our Services may contain:

Typographical errors
Incorrect pricing
Outdated product information
Incorrect availability
Shipping errors
Technical inaccuracies

We reserve the right to correct such errors and update information.

If a material error affects an order you have already placed, we will contact you where required and provide any remedy required by applicable law.

SECTION 14 — PROHIBITED USES

You may not use the Services for unlawful, fraudulent, abusive, or malicious purposes.

You may not:

Violate applicable laws
Infringe intellectual property rights
Harass or threaten others
Submit fraudulent information
Transmit malware
Attempt unauthorized system access
Scrape or collect personal data unlawfully
Impersonate another person
Interfere with website security
Use automated systems in a manner that disrupts our Services
Exploit our Services for spam, phishing, or other malicious activities

We may restrict or terminate access when we reasonably believe these Terms have been violated.

SECTION 15 — TERMINATION

We may suspend or terminate access to the Services when reasonably necessary, including for:

Fraud
Abuse
Security threats
Material violations of these Terms
Illegal activity

Termination does not affect rights or obligations that arose before termination.

Provisions which by their nature should survive termination will continue to apply.

SECTION 16 — WARRANTIES

We aim to provide accurate information and products that conform to their descriptions.

However, except for warranties expressly provided by Pawlen or required by law, our website and Services are provided on an “as available” basis.

We do not guarantee that:

The website will always operate without interruption
Every technical feature will always be error-free
Third-party services will always remain available

Nothing in these Terms excludes or limits statutory warranties or guarantees that cannot legally be excluded.

For consumers in the EU, mandatory legal guarantees for goods may apply independently of Pawlen's voluntary policies.

SECTION 17 — PRODUCT USE

The Magnetic Chart for Tracking Pet Meals is intended as a visual household reminder tool.

It does not:

Automatically feed your pet
Monitor food intake electronically
Replace veterinary advice
Guarantee that every household member will use it correctly
Determine the appropriate amount or frequency of food for your pet

Customers remain responsible for their pet's feeding schedule, nutritional needs, and care.

For questions concerning diet, feeding frequency, or animal health, consult an appropriate veterinary professional.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pawlen will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the Services or products where such limitation is legally permitted.

This may include losses arising from:

Misuse of the product
Failure to update the feeding indicator
Incorrect placement or installation
Use on unsuitable surfaces
Reliance on the product as a substitute for proper pet care

Nothing in these Terms limits liability that cannot legally be limited or excluded, including any mandatory consumer rights.

SECTION 19 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Pawlen against third-party claims resulting directly from:

Your unlawful use of the Services
Your material breach of these Terms
Your violation of third-party rights

This provision does not apply where prohibited or restricted by applicable consumer law.

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

A failure by Pawlen to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our:

Privacy Policy
Shipping Policy
Return & Refund Policy
Other policies expressly incorporated by reference

form the agreement governing your use of the Services.

SECTION 22 — ASSIGNMENT

You may not transfer your obligations under these Terms without our written consent where such restriction is legally permitted.

Pawlen may assign or transfer its rights and obligations in connection with:

Business restructuring
Sale of the business
Merger
Transfer of assets

subject to applicable law.

SECTION 23 — GOVERNING LAW

These Terms will be governed by applicable law.

Where legally permitted, the laws applicable to Pawlen's place of establishment may govern contractual matters.

However, nothing in these Terms deprives consumers of mandatory protections provided by the laws of their country or region of residence where those protections apply.

This is particularly important for international ecommerce, where consumer protection requirements may differ by market. PROFECO specifically notes that ecommerce businesses should consider the different regulatory characteristics of the markets to which they direct their offers.

SECTION 24 — CONSUMERS IN MEXICO

Pawlen operates from Mexico and seeks to comply with applicable Mexican consumer protection requirements.

Consumers may have rights under the Ley Federal de Protección al Consumidor and related ecommerce rules.

PROFECO provides resources for evaluating whether virtual stores provide required consumer information and comply with applicable protections for electronic transactions.

Nothing in these Terms is intended to waive rights that cannot legally be waived under Mexican law.

SECTION 25 — CHANGES TO THESE TERMS

We may update these Terms periodically to reflect:

Changes to our Services
New products
Legal requirements
Operational changes

The current version will be posted on this page.

Where required by law, we will provide notice of material changes.

Changes will apply from the effective date stated in the updated Terms and will not retroactively remove rights that have already accrued.

SECTION 26 — HEADINGS

Headings are provided only for convenience and do not affect the interpretation of these Terms.

SECTION 27 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to: