Legal notice

⚖️ LEGAL NOTICE

Pawlen

1. Website Operator

This website and online store are operated under the commercial name Pawlen.

For questions, complaints, legal notices, customer service, or matters relating to purchases made through this website, you may contact us at:

Pawlen
📧 pawwlenn@gmail.com
📱 +52 452 417 3408
Country of operation: Mexico

Pawlen sells products directly to consumers through this website.

The ecommerce infrastructure used to operate the store may be provided by third-party technology providers, including Shopify.

Purchases made through Pawlen are transactions between the customer and Pawlen unless expressly stated otherwise.

2. Purpose of This Website

The purpose of this website is to:

Present information about Pawlen and its products
Allow customers to purchase products online
Provide customer service information
Provide access to shipping, return, privacy, and other applicable policies
Share promotional and educational content relating to our products

Information published on this website is provided for commercial and informational purposes.

3. Product Information

Pawlen makes reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, prices, and other information displayed on the website are accurate.

However, minor differences may occur because of:

Screen or device settings
Lighting and photography
Manufacturing tolerances
Natural material variations
Minor production changes

For example, products made with wood-based materials may show slight differences in texture, grain, tone, edges, printing, or finish.

Such minor cosmetic variations do not necessarily constitute defects when they do not materially affect the normal use of the product.

Nothing in this section limits statutory consumer rights relating to defective, incorrect, or non-conforming products.

4. Product Use Disclaimer

Pawlen's Magnetic Chart for Tracking Pet Meals is designed as a visual household reminder.

It is intended to help household members communicate whether a pet has been fed.

The product does not:

Automatically feed animals
Electronically monitor food intake
Determine nutritional requirements
Replace responsible supervision by pet owners
Replace veterinary guidance
Guarantee that household members will correctly update the indicator

The customer remains responsible for determining appropriate feeding quantities, schedules, dietary requirements, and general care of their pet.

For health, nutrition, or medical questions concerning an animal, customers should consult a qualified veterinary professional.

5. Accuracy of Website Information

We make reasonable efforts to keep information current.

However, the website may occasionally contain:

Typographical errors
Pricing errors
Outdated availability information
Incorrect specifications
Technical errors
Inaccuracies relating to shipping or promotions

Pawlen may correct or update such information where necessary.

If a material error affects an order already placed, we will handle the matter in accordance with applicable consumer law and our relevant store policies.

6. Prices and Promotions

Product prices, promotions, discounts, and availability may change over time.

Unless otherwise indicated, the price applicable to an order will be the price displayed during checkout when the customer submits the purchase.

Promotional claims, comparison prices, savings, availability statements, and similar representations are intended to reflect genuine commercial offers.

Shopify specifically requires merchants' marketing and product claims to be truthful, and warns against misleading statements regarding popularity, pricing, or availability.

Any mandatory taxes, shipping costs, customs charges, or other fees will be handled in accordance with the information shown at checkout and applicable law.

7. Intellectual Property

Unless otherwise indicated, website materials belonging to Pawlen, including:

Brand identity
Logos
Original text
Product descriptions
Original graphics
Advertising materials
Website design elements
Product photographs created or commissioned by Pawlen
Videos and original creative content

are protected by applicable intellectual property laws.

They may not be reproduced, copied, modified, distributed, republished, or commercially exploited without prior authorization, except where permitted by law.

Third-party trademarks, logos, photographs, platform names, and other intellectual property belong to their respective owners.

Nothing displayed on this website should be interpreted as transferring intellectual property rights to visitors or customers.

8. Unauthorized Use of the Website

Users must not use the Pawlen website for unlawful or abusive purposes.

Prohibited activities include:

Unauthorized access to website systems
Distribution of malware
Fraudulent purchases
Impersonation
Automated scraping that disrupts the website
Unauthorized copying of protected materials
Attempts to interfere with checkout or security systems
Collection of personal information without authorization

Pawlen may restrict access where reasonably necessary to protect customers, the website, or our legal rights.

9. Third-Party Services

Our website may use third-party services such as:

Shopify
Payment processors
Shipping carriers
Tracking providers
Analytics services
Customer communication platforms
Marketing tools

These companies may operate independently and may have their own terms, privacy policies, and legal obligations.

Pawlen is responsible for its own legal obligations as the seller but does not control every independent action or technical system of third-party providers.

Shopify notes that unless another merchant-of-record arrangement applies, the merchant remains responsible for compliance obligations such as local laws, taxes, payments, shipping, and fulfillment.

10. External Links

The website may contain links to third-party websites.

These links are provided for convenience and do not necessarily mean Pawlen:

Endorses the third party
Controls its website
Guarantees its content
Accepts responsibility for its privacy or commercial practices

Customers should review the applicable policies of third-party websites before interacting with them.

11. Availability of the Website

We aim to keep our website available and functioning correctly.

However, temporary interruptions may occur because of:

Maintenance
Hosting problems
Technical failures
Software updates
Third-party outages
Cybersecurity incidents
Events outside our reasonable control

We do not guarantee uninterrupted website availability.

Where permitted by law, Pawlen will not be liable solely for temporary website interruptions that do not affect mandatory consumer rights.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Pawlen is not responsible for indirect or consequential losses resulting solely from:

Misuse of our products
Incorrect use of the website
Failure to follow product instructions
Failure to update the meal tracker
Use of the sign as a substitute for responsible pet supervision
Independent failures of third-party websites or services outside Pawlen's reasonable control

However, nothing in this Legal Notice excludes or limits liability that cannot legally be excluded or restricted.

This includes mandatory consumer protections available under applicable local law.

13. Consumer Rights

Pawlen sells internationally and recognizes that consumers may benefit from mandatory legal rights depending on their country or region.

Nothing contained in this Legal Notice, our Terms of Service, Return & Refund Policy, Shipping Policy, or other store policies is intended to remove rights that cannot legally be waived.

Customers in Mexico

Electronic commerce providers are subject to Mexico's consumer protection framework. PROFECO operates its Virtual Stores Monitoring program to evaluate whether ecommerce providers display information needed to protect consumers.

PROFECO's ecommerce ethics framework also emphasizes that virtual stores should make commercial identification and contact information available to consumers.

Customers in the European Union

EU consumers purchasing online generally benefit from a 14-day right of withdrawal, subject to legal exceptions.

EU consumers also generally benefit from a minimum two-year legal guarantee where goods are faulty or do not conform to what was advertised.

Customers in the United States

Online sellers must comply with applicable federal and state consumer rules.

Among other things, U.S. FTC rules require online sellers to have a reasonable basis for promised shipping times and, when they cannot meet those promises, to provide the customer with appropriate delay or refund options.

14. Governing Policies

Use of this website and purchases from Pawlen are also subject to the policies published on our store, including:

Terms of Service
Return & Refund Policy
Shipping Policy
Privacy Policy
Any other policy clearly presented during checkout or on the website

If there is a conflict between this Legal Notice and a mandatory consumer protection law, the mandatory law will prevail.

15. Fraud and Misuse

Pawlen reserves the right, where legally permitted, to investigate or reject transactions involving reasonable indications of:

Payment fraud
Identity misuse
Chargeback abuse
Unauthorized payment methods
Manipulation of promotions
Intentional misuse of return policies

Any action taken will remain subject to applicable consumer protection and payment laws.

16. Changes to This Legal Notice

Pawlen may update this Legal Notice when necessary to reflect:

Changes in business operations
New products
New website features
Legal or regulatory requirements
Changes to service providers

The current version will be available on this website.

Changes will not retroactively remove rights customers have already acquired.

17. International Sales

Availability of Pawlen products in a particular country does not automatically mean that every product, service, promotion, or website feature is legally available in every jurisdiction.

We may restrict sales or shipping to specific territories where reasonably necessary to comply with:

Import rules
Product regulations
Carrier restrictions
Payment limitations
Sanctions
Tax requirements
Other legal obligations

Customers are responsible for providing accurate shipping and contact information.

Applicable customs duties, taxes, and import charges will be handled according to our Shipping Policy, checkout information, and applicable law.

18. No Waiver of Mandatory Rights

Any disclaimer, limitation, eligibility condition, return condition, or contractual provision contained on Pawlen's website applies only to the extent permitted by law.

If a law grants a customer a stronger mandatory protection, that protection takes precedence.

19. Contact Information

For legal questions, customer service, complaints, returns, order issues, or questions regarding this Legal Notice, contact: